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Workforce Management Supervisor

Tìm việc nhanh theo ngành nghề / địa điểm

Khám phá nhà tuyển dụng hàng đầu

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Khám phá những mẫu cv xin việc tốt nhất

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Workforce Management Supervisor

VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

– Data Analyst will act as a liaison between the Centralized and Site WFM teams.

– Initiates and manages all WFM communications between centralized, site teams, and leadership.

– Preparation of daily / Weekly / Monthly MIS reports & presentations / decks

– Preparing of schedules using IEX for different queues across locations and mitigating gaps in schedules.

– Root cause analysis of SLA deviations, action plan development and resolution

– Monitor real-time queue, schedule adherence & attendance.

– Key daily exception requests and update schedules

– Optimize breaks of the day or day before the actual schedule.

– Schedule ADHOC intra-day training requests and update schedules.

– Produce and analyze daily efficiency reports (representative availability, access level etc.)

– Attend/lead centralized and/or site management meetings, as required

– Strong data source relationship understanding is desired. Database knowledge will be ideal.

– Cater to real time reporting adhoc requests as and when required.

– Monitor all agents/staff logged into dialer system to assure staff logged into appropriate campaign to each department group and to maximize utilization of agent productivity while logged into campaigns

– Ensure all work is performed in compliance with company policies as well as local, state and collection/sales laws and regulation


























– At least 6 years experience in Data Analyst

– Knowledge and experience in telesales will be a plus

– Have sense to detect and regcognize non-compiance behavior.

– Ability to communicate and inspire employees.

– Have logic-mind






– Please send your application by online, mail or direct to

Nhận hồ sơ bằng ngôn ngữ:
Tiếng Anh

Concentrix, an American business services company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on Dec 01 2020, trading on NASDAQ as CNXC. Concentrix is headquartered in Fremont, California. Concentrix provides services within 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism

VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

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VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

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Tìm việc nhanh theo ngành nghề / địa điểm
Khám phá nhà tuyển dụng hàng đầu
Giúp bạn thành công trên con đường sự nghiệp
Khám phá những mẫu cv xin việc tốt nhất
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Workforce Management Supervisor